Delete Account - Wallet Ledger: Smart Credit

What happens when you delete your account

When you request account deletion, your account is immediately soft-deleted: all active sessions across your devices are terminated instantly and your profile is hidden from active services.

30-Day Restore Window: If you log in again within 30 days, your account is automatically restored with all your ledgers and data intact.

After 30 days: If you do not log in, all customer lists, transactions, cash book entries, reminders, and cloud backups are permanently purged from our primary database and servers. Registering with the same email afterwards creates a completely fresh, empty account.

Ways to delete your account

Option 1 — Inside the Mobile App (Instant): Recommended if you currently have the app installed.

1

Open Wallet Ledger

Launch Wallet Ledger: Smart Credit on your Android device.

2

Navigate to Profile

Tap the Profile tab in the bottom navigation bar.

3

Select Delete Account

Scroll down to the red Delete Account button.

4

Confirm Deletion

Review the 30-day restore notice and confirm to immediately deactivate your account.

Option 2 — Submit Web Deletion Request (Google Play Web Compliance): If you do not have the app installed or cannot access your device, submit the web request form below.

Web Account Deletion Portal

Submit your registered email address to initiate immediate deactivation and 30-day scheduled purge.

Registered Email Address *

Registered Phone Number (Optional)

Reason for Account Deletion (Optional)

I confirm that I wish to delete my Wallet Ledger account and understand that my account will enter a 30-day grace period before permanent, unrecoverable data erasure.

Option 3 — Via Direct Email Support:

Send an email from your registered email address to support@tryconverti.com with the subject "Delete My Account" and mention your registered credentials. Manual requests are processed within 24-48 business hours.

Types of data deleted

When permanent deletion takes place, the following data categories are irreversibly deleted from our servers:

Account Credentials & Profile: Full name, registered email address, mobile number, encrypted password hash, and security tokens.
Parties & Customer Records: Customer names, supplier contacts, phone numbers, and party-specific notes.
Financial Transactions: Debit and credit entries, transaction dates, amount totals, invoices, payment modes, and receipt photos.
Payment Reminders: Scheduled alert dates, SMS/WhatsApp reminder queues, and notification preferences.
Cloud Backups: Encrypted remote snapshots and database sync records associated with the user ID.

Retention Policy: Data is kept in an isolated, inactive state during the 30-day grace period to allow account recovery. After 30 days, background jobs permanently purge all records. No third party ever receives access to your data.

Important policy details

Logging into your account within the 30-day window cancels the deletion request and automatically restores all historical ledgers.
After the 30-day window lapses, old data cannot be recovered by any party, including our engineering team.
For full details on our data protection practices, read our complete Privacy Policy.

Developer & Support Contact

For any questions or compliance inquiries regarding account deletion and user privacy, reach out to our team:

Support Desk

support@tryconverti.com

Account deletion & privacy compliance

Official Web Portal

wallet.tryconverti.com

Wallet Ledger • TryConverti

Delete Your Wallet Ledger Account